Shipping & Delivery
At SG Wheels we pride ourselves on top notch customer service and the fastest shipping in the industry. In most cases your product will ship the same day, but this is dependent on the type of shipping selected during check out, the time the order is placed as well as payment type. The average order is shipped within 24-48 hours of purchase. Once the order is shipped a confirmation email will be sent containing the tracking number and any order comments that are available. For information regarding out damaged products policy, please review the Returns & Replacement Section. .
Privacy & Security
SG Wheels is serious about protecting our customers’ personal information. You can always browse our site without providing any personal information. While doing business, we may have to gather certain information, such as our customer's name, home address, vehicle and email address. We will not sell, rent, trade or give away individual, personally identifiable information entered on this site to any third party. We collect such information so that we can process orders, personalize the shopping experience, or send our customer's the latest product and other useful material. If you do not wish to receive further material from SG Wheels, you can simply respond to our email, update newsletter settings in you account page or otherwise tell us that you do not want to receive future communications. SG Wheels also collects credit card information from our customers to process purchases from the site. Reputable third-party financial institutions handle our credit card transactions. Whenever you transmit credit card information and other personal information through our site, the numbers and letters are distorted using encryption technology, making it almost impossible for the information to be stolen, intercepted or viewed by unauthorized users. In addition, sgwheels.com is Starfield Secured. Starfield Secured sites must employ encrypted data transmission and a secure online payment infrastructure. The Starfield Secured seal indicates that SG Wheels has chosen the very best SSL and/or payment processing solution to help protect credit card and other confidential information and ensures that all online transactions are protected. The Starfield Secured seal also validates a website owner's identity and via their official records confirms SG Wheels as a valid business.
Returns & Replacements
If you need to return or exchange an item, please call 1-866-520-4433 for a Return Authorization Number. We will not issue a refund unless a RMA has been obtained. We will accept returns that have RMA's within 30 days of delivery. The customer is responsible for all return shipping charges and their order may be subject to a 15% restocking fee. Only unused product that has not been installed or altered is eligible for return. When returning an item, please review the Product Return Checklist as this will assist you with a hassle free return. Tires: Credit less all freight charges incurred. Wheels: Credit less all freight charges incurred. Wheels cannot have had tires mounted. Any test fitting should be done prior to mounting tires. Wheel & Tire Packages: Credit less $75.00 labor charge for dismount and less all freight charges incurred. Clearance & Special Order Items: No Refund can be issued. Canadian Customers: If an item is damaged, duties and taxes will not be charged upon re-shipment. Please call for further details. If your shipment has arrived damaged/missing items, contact Customer Service (1-866-520-4433) within 48 hours to report the damage/missing items. We will report the damage to the shipper and schedule a reshipment. The merchandise must be completely repackaged in the original packing for return. The shipper will inspect and pick up the damaged merchandise and return it to SG Wheels.
We gladly offer our customers the ability to place their orders online or by phone. Purchasing on the SG Wheels website is simple, quick and secure. Simply browse and select products for your shopping cart. Once in the shopping cart, you will be able to begin the checkout process. During the checkout, take care to enter your payment, billing and shipping details correctly as incorrectly entered details may result in a delay or cancellation of your order. It is recommended that you print your order confirmation or make a note of your order number. Your order will be acknowledged by e-mail shortly afterward. If you are purchasing online, you have multiple payment options. We accept Visa, MasterCard, Discover, American Express, PayPal. Once the entire balance has been paid and the payment has cleared, your order will ship. To order by phone, please contact a Sales Representative at 1-866-520-4433. Stock Quantities & Availability Although we try extremely hard to verify all stock quantities before/after every purchase, it is possible that a product may become unavailable. If a product has become unavailable we will notify you and process a refund immediately. On occasion, if we do not have the product, it may be back ordered with the permission of the customer and shipped when available.
Payment, Pricing & Promotions
We accept Visa, MasterCard, Discover, American Express, PayPal. Orders will not ship until entire balance has been paid and payment has cleared. Our pricing and specials are subject to change without notice. We are constantly adjusting our pricing to provide our customers with the best value on the web and no guarantee on price is stated or implied. SG Wheels has the authority to terminate any promotion, sale or product without notifying customers of the pricing change or catalog availability. Our promotions are only valid if the terms of the individual promotion have been met and agreed to by the customer. To receive news of our latest promotions, sales and clearance items, sign up for our Newsletter! Layaway Program Not only is SG Wheels always trying to save our customers money, we try to provide the most flexible payment plans available. We are happy to announce our new layaway plan. The layaway plan is available to all customers regardless of their credit. The flexible program consists of a 2 to 6 month layaway term. The total length of the layaway term is based on the total order amount and product. SG Wheels must approve every layaway application. Please review the following terms. 2 to 6 month layaway period. 20% (of order total) deposit required to start layaway. If layaway is canceled or expires you will forfeit the 20% deposit. Further details can be provided to you by calling us at 866-520-4433 or email at sales@sgwheels.com Still Have Questions? We value your business and want to deserve your trust. If you have comments, questions or suggestions, please let us know at sales@sgwheels.com .
Updating Account Information
If your Account information changes, you may update this information yourself via the Account page. Simply log in with your username and password. Here you will also be able to track past and current orders as well as view all your account information. If you do not have an account, please click here.